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vacation-destinations/. Chen McCain, S. L., Jang, S., & Hu, C. (2005). Service quality gap analysis toward customer loyalty: practical guidelines for casino hotels. Perceived importance of attributes on hotel guests' repeat visit ... 28 Oct 2010 ... customer loyalty can be listed as service quality, customer ... hartanto, 2000; McCain, Jang & Hu, 2005; Su, 2004; Weber, 2001). ... Bowen and Chen (2001) hold the notion that there are three types of ..... Service Quality Gap Analysis toward Customer Loyalty: Practical Guidelines for Casino Hotels. (PDF) The Predictive Casino | Andrew Pearson - Academia.edu
An Exploratory Study of Casino Customer Loyalty Programs 34
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